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Contact the APF Pool Design team

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Frequently asked questions

Can you send me a quote for your products?

We sell our products exclusively to pool industry professionals. We are therefore unable to provide a quote for your project.
If you are interested in our products, we invite you to visit your pool builder, who can assist with your request. You can also contact us directly via our contact form : we will refer you to the nearest professional.

How do I buy your products?

Only a pool industry professional can sell you an APF Pool Design product. We sell exclusively to pool professionals. You can also contact us directly via our contact form : we will refer you to the nearest professional.

Where can I buy APF Pool Design products? Who are your resellers?

Our products are listed and sold exclusively by pool industry professionals, in-store or online.
You can visit your nearest pool dealer for help with your purchase. You can also contact us directly via our contact form : we will refer you to the nearest professional who stocks our products.

Can you recommend a professional for APF Pool Design products?

Contact us directly via our contact form stating your postcode and the product you are interested in: we will refer you to the nearest professional.

I would like more information about the products you manufacture/sell—how can I do that?

On our website you will find extensive information about our products: descriptions, data sheets, technical details, videos…
If you would like further information, please contact us via our contact form.

How can I receive samples?

Samples of our products are available to pool industry professionals.
If you want to assess material quality and colours, we invite you to visit your nearest pool dealer. If they do not have a sample of the product you want, we will gladly send one on their request.

I need help installing APF Pool Design products—how can you help?

We provide technical tutorials for installing, using or troubleshooting APF Pool Design products on our YouTube channel Youtube.
If none of our videos help, you can contact us.

Where can I find your product manuals?

Our custom and trade products are delivered with installation, user and maintenance manuals. If you have lost yours, ask your pool dealer or request them via our contact form.

Do you hold the appropriate certificates for each of your products?

Our safety products comply with AFNOR standards and hold conformity certificates issued by LNE or other independent bodies.
They are available on request via our contact form.

Do you supply spare parts?

We supply spare parts for all our custom-made products and equipment.
Contact your pool dealer for the spare part you need.

I have an issue with an APF Pool Design product still under warranty—what should I do?

Contact your pool dealer or installer; they will diagnose the issue. If needed, they will open an after-sales case with our dedicated team. We cannot process after-sales or warranty requests sent directly by end customers.